Policies

Game On Truck is committed to protecting your privacy. We use the information we collect on the site to make bookings with Game On Truck as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

A Travel surcharge will apply for locations more than 25 miles from our base in Bossier City Louisiana to cover the driver’s time and fuel cost. Please reach out to us with your location for quote if your party will be outside this area.

A valid credit card or debit card is required to guarantee and pay for your Game On Truck reservation. There will be a 50% non-refundable deposit placed to book your event. NO REFUND in the event of your party reservation being cancelled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

Neither Game On Truck nor any of its employees, agents or contractors shall be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Game On Truck reserves the right to charge the client’s credit card or invoice client and client agrees to pay for damages, theft or loss to the trailer or equipment resulting from accidental, careless or willful damage of same by client’s guests. Trailer equipment shall include, but not be limited to, the mobile gaming trailer, seating, video game systems, televisions, game controllers and game discs. Game On Truck or their employees, agents or contractors assume no responsibility for any injuries sustained on the clients property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

Our Game On video game truck is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, heavy rain, very high winds, flooding etc,) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated ice/snow/rain/wind storm) please contact us to begin the rescheduling.

Game On Truck does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise. Guests under the age of 8 require a parent or responsible adult in the game theater at all times. While we will do our best to adhere to the wishes of parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

In order to provide you the absolute cleanest and best video game experience possible and protect our equipment, Game On Truck does not allow any food or drinks into the video game theater.

While your party is in effect the Game Coach may take pictures of the party from inside the trailer. You will then be able to view these pictures on our Facebook Page and copy them to your files.
If you do not want our Game Coach taking these pictures or posting them on the Fan Page please let the Game Coach know prior to the start of your event. 

You may serve alcohol at a Game On Truck event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served.
Drugs of any sort will not be tolerated in or around Game On Truck equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

When the Game On Truck video game theater pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway.
Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface.

Game On Truck will try to play only the games or game types that you allow. The game theater has games of all ratings and can accommodate many tastes and levels of play.

Game On Truck can only check with the Party Host or Hostess.
While we will do our best to adhere to the wishes of the Party Host or Hostess, parents and/or adults as to what types of games or game ratings are allowed during an event, it is the responsibility of each parent or guardian to monitor their own child if they choose not to allow them to play. We cannot monitor each game session for every child at all times, especially during larger events and venues.

The Game Coach is there to make sure that your group is making the most of your high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea but not required.